Telephone Leads

7730 Harkins Road Suite T301 Lanham, MD 20706

Closed Wed. Weekdays 10am-6pm, Weekends 11am-4pm

Street parking- free 2 hour parking in garage

Objections:

Paying in advance is not industry standard!

I understand. I can see why you would feel that way. Here at black bella spa & wellness we are unique in our business practices and our level of service is amazing. Our clients understand that appointments are often booked months in advance. Because of this we can not take partial payments. Our clients secure full payment at time of booking and love the experience at the spa. Most of our clients are repeat clients. We want you to be a repeat client also. Black Bella Spa and wellness is a luxury spa experience. Would you like to book your experience with full payment right now.

Q: I want to make a partial payment!

A: I'm sorry we do not do it that way.

I want my Venus Bliss Service to work in one session!

I understand and I totally agree! The best way to get that outcome is with surgery. Here at the spa our Venus Bliss is AMAZING you are able to get surgery like results over time. It not inexpensive but it works! You can do it a couple of ways, you can try it once and see it you like it and then purchase a package for multiple sessions. Results are dependent on many things with the main thing being the amount of treatments and your diet. If you go to burger king after your treatment you will see results very slowly. If you follow our instructions during your treatment you will have the maximum result possible. People are getting this every day and getting the look that they want.

What if they won't provide their name?

How shall I address you? Here at black bella spa we strive to show our clients and guests the utmost respect. We do that by calling our clients and potential clients by their name. May I please know your name?

THING TO UNDERSTAND: Most people WANT to be addressed by their name. You just have to make it conversational not formal. Speak to the client like you are speaking to a friend.

What to say when problems arise:

GROUPON IS NOT VALID

GROUPON IS NOT VALID

Thank you for calling about this. I do not see a valid groupon in the groupon website for you. Check your email for your groupon information and you can also check the groupon website under "my stuff" or reach out to groupon customer service. As soon as you have a valid groupon I am happy to set your appointment at Black Bella Spa.

GROUPON IS ALREADY REDEEMED:

If you groupon is already redeemed and you did not do this yourself just now, someone else has used it and it is no longer valid. Please contact groupon for customer support. As soon as you have a valid groupon we are happy to redeem it and book your appointment.

GROUPON IS EXPIRED:

The groupon voucher expired on ______________ But we are still happy to help. All we need is your voucher redemption number, we accept expired vouchers.

Parking Garage PROBLEMS

If there is a problem with the parking garage, let them know that we will reach out to property management and let them know. The other options are the retail parking anywhere near the spa.

Why does the Groupon need to be redeemed before I actually come in?

Our spa practitioners reserve time just for you! Our team desires your service to be excellent and relaxing. All of our Black Bella Spa Appointments are paid for in advance. This means that when you make an appointment on our schedule, you are obligated by our terms of service to keep your appointment. You are definitely allowed to reschedule up to 24 hours before the appointment. If you make an appointment and do not show up you will not get a refund or be rescheduled. Please keep this in mind when you make your appointment with Black Bella Spa. We love to serve.